Terms & Conditions

(The legal stuff)


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Welcome to www.vikingcargobikes.com (the “Viking Cargo Bikes website”, or “vikingcargobikes.com”). These URLS provides website features and other services to you when you visit or shop the Viking Cargo Bikes website, use vikingcargobikes.com services. vikingcargobikes.com provides the vikingcargobikes.com Services subject to the following conditions. Your use of this website is governed by these Terms and Conditions of use. Please read them carefully. Your use of vikingcargobikes.com Services constitutes your agreement to follow these rules and to be bound by them.

Viking Cargo Bikes reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you use this website.


Defects or breakage resulting from negligence, misuse, accidents, abnormal wear, and tear, or from commercial usage are not covered by warranty. If you require service on your product please contact a local bike repair shop or talk to us if your local shop does not have the part available. All deliveries received from a third party must be inspected before signing any receiving documents. This is very important as Viking Cargo Bikes cannot be liable for any damage after the delivery is received. Please note, for those living outside of our local delivery zone Viking Cargo Bikes is unable to service its products and it is the customer’s responsibility to cover all costs to transport the product back to Viking Cargo Bikes for warranty repairs.

Special notes with regards to the BC E-Bike Program

Returns – BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges – BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.


Please review this Privacy Policy, which also governs your use of the vikingcargobikes.com Services, to understand Viking Cargo Bikes’ practices.

Electronic Communications

When you use vikingcargobikes.com Services or send an email to Viking Cargo Bikes, you are communicating with Viking Cargo Bikes electronically and therefore consent to receiving communications from Viking Cargo Bikes electronically. Viking Cargo Bikes will communicate with you by email or by posting notices on the Viking Cargo Bikes website, or through other vikingcargobikes.com Services. You agree that all agreements, notices, disclosures, and other communications that Viking Cargo Bikes provides to you electronically satisfy any legal requirement that such communications be in writing.


All content included in or made available through vikingcargobikes.com Services—such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads—is the property of vikingcargobikes.com or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through any vikingcargobikes.com Service is the exclusive property of vikingcargobikes.com and protected by Canadian and international copyright laws.


Graphics, logos, page headers, button icons, scripts, and service names included in or made available through vikingcargobikes.com Services are trademarks or trade dress of Viking Cargo Bikes, in Canada and other countries. Viking Cargo Bikes’s trademarks and trade dress may not be used in connection with any product or service that is not Viking Cargo Bikes’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Viking Cargo Bikes. All other trademarks not owned by Viking Cargo Bikes that appear in the vikingcargobikes.com Services are the property of their respective owners, who may or may not be connected to, or sponsored by Viking Cargo Bikes.

License and Access

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, vikingcargobikes.com or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of vikingcargobikes.com Services. This license does not include any resale or commercial use of vikingcargobikes.com Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of vikingcargobikes.com Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Viking Cargo Bikes or its licensors, suppliers, publishers, rightsholders, or other content providers. vikingcargobikes.com Services, or any part of vikingcargobikes.com Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of vikingcargobikes.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of vikingcargobikes.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Viking Cargo Bikes’s name or trademarks without the express written consent of Viking Cargo Bikes. You may not misuse vikingcargobikes.com Services. You may use vikingcargobikes.com Services only as permitted by law. The licenses granted by Viking Cargo Bikes will terminate if you do not comply with these Conditions of Use.

Your Account

If you use vikingcargobikes.com Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your province of residence, you may use the vikingcargobikes.com Services only with the involvement of a parent or guardian. vikingcargobikes.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Communications and Other Content

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

If you do submit material, and unless Viking Cargo Bikes indicates otherwise, you grant Viking Cargo Bikes a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Viking Cargo Bikes the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Viking Cargo Bikes for all claims resulting from content you supply.

Risk of Loss

Risk of loss and title for items purchased from vikingcargobikes.com pass to you upon our delivery to the carrier.

Returns and Refunds

For more information about returns and refunds, please see Viking Cargo Bikes’s Returns & Refunds Policy.

Product Availability

Viking Cargo Bikes reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Most products displayed on this site are available or on an incoming shipment.

Product Descriptions

Vikingcargobikes.com attempts to be as accurate as possible. However, Viking Cargo Bikes does not warrant that product descriptions or other content of vikingcargobikes.com Services is accurate, complete, reliable, current, or error-free. If a product offered by vikingcargobikes.com itself is not as described, your sole remedy is to return it in an unused condition.

Product Pricing

All prices shown on this site are quoted in Canadian dollars and are valid and effective in Canada only. Viking Cargo Bikes reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery and assembly.

With respect to items sold by vikingcargobikes.com, Viking Cargo Bikes cannot confirm the price of an item until you order. Despite Viking Cargo Bikes’s best efforts, a small number of the items in the vikingcargobikes.com catalog may be mispriced. If an item’s correct price is higher than the vikingcargobikes.com stated price, Viking Cargo Bikes will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Viking Cargo Bikes generally does not charge your credit card until after your order has entered the shipping process.

Disclaimer of Warranties and Limitation of Liability

Viking Cargo Bikes’s website and all information, content, materials, and other services included on or otherwise made available to you through vikingcargobikes.com are provided by Viking Cargo Bikes on an “as is” and “as available” basis, unless otherwise specified in writing. Viking Cargo Bikes makes no representations or warranties of any kind, express or implied, as to the operation of the vikingcargobikes.com website or the information, content, materials, products or other services included on or otherwise made available to you through vikingcargobikes.com, unless otherwise specified in writing. You expressly agree that your use of the vikingcargobikes.com website is at your sole risk.

To the full extent permissible by applicable law, Viking Cargo Bikes disclaims all warranties and conditions, express or implied, including, but not limited to, implied warranties of title, merchantable quality and fitness for a particular purpose. Viking Cargo Bikes does not warrant that the vikingcargobikes.com website, information, content, materials, products or other services included on or otherwise made available to you through the Viking Cargo Bikes website; its servers, electronic communications, or e-mail sent from vikingcargobikes.com services are free of viruses or other harmful components. vikingcargobikes.com will not be liable for any damages of any kind arising from the use of vikingcargobikes.com services or from any information, content, materials, products (including software) or services included on or otherwise made available to you through vikingcargobikes.com services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Applicable Law and Disputes

Any dispute or claim relating in any way to your use of vikingcargobikes.com Services, or to any products or services sold or distributed by Viking Cargo Bikes or through vikingcargobikes.com Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Viking Cargo Bikes and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Viking Cargo Bikes and you each waive any right to a jury trial. Viking Cargo Bikes and you also both agree that you or Viking Cargo Bikes may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Contest Terms and Conditions

Contest (“contest”) sponsored by Viking Cargo Bikes (“sponsor”) and administered by Viking Cargo Bikes. (“administrator”). By participating, entrants agree to be bound by these Official Rules and the decisions of the Sponsor and Administrator. Void where prohibited by law. Contest is open to legal residents of Canada  who have reached the age of majority in their respective province or territory of residence at the time of entry. Employees or contractors of the Sponsor(s) and immediate family members of, and any persons domiciled with any such employees or contractors, are not eligible to enter.


Administrators are not responsible for prize fulfillment nor for any technical failures. Winning entry will be verified. A list of winners will be displayed on the giveaway widget on the original contest post.

Facebook, Instagram, Pinterest, Twitter and/or Google+ are in no way associated with this giveaway. If applicable, social media posts (such as but not limited to tweets and Instagram posts) must be PUBLIC to be eligible. If you sign up for newsletters as entries, you must confirm your subscription for those entries to count. A reply to the winning email is required within 48 hours before a new winner is chosen. The winner’s entries will be verified.

Residents of Canada will be required to enter a skill-testing question to claim their prize.

Administrators and sponsors reserve the right to publish winner’s first name and last initial.

Contact information for sponsor(s), if applicable, can be found in the contest text via website links. Retail value of prizes is listed in the contest text.

Images included in the giveaway post may not depict the exact prize, and are for illustrative purposes only.

Site Policies, Modification and Serverability

Viking Cargo Bikes reserves the right to make changes to the Viking Cargo Bikes website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


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